Import error: Failed to find spreadsheet with identifier

Context

The first step to setting up a connection with a spreadsheet in Google Sheet is to enter a link to the spreadsheet:

This link is simply the full link in the browser's address bar:

What does the error mean?

The error means that Community Box tried to use the identifier you provided to get information about the spreadsheet, but received an error from Google Sheets that such a spreadsheet couldn't be found.

How can I fix it?

Try to check that you copied the full link to the spreadsheet, not just a part of it. If you have checked this and still receive the error, then please send the link to help@communitybox.co and someone will be happy to assist you further.